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Welcome to Ivoice

Leading outsourcing agency, delivering tailored solutions globally.

Our Trusted Clients

💼

Services

What can we do for you?

We hold exceptional expertise in five  main areas

Streamline Your
Operations

Boost Customer
Engagement

Optimize Business
Processes

Empower Your
Growth

Deliver Excellence
Together

Partner with us to unlock the potential of strategic outsourcing. Let us handle the operational complexities so you can focus on what truly matters—growing your business.

We deliver Strategic Outsourcing Solutions to help businesses Reduce Costs, Boost Efficiency, and Focus on Growth.

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Successful Projects

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Years in business

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Team Members

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Our work

Projects, we are proud of

Administrative Support

  • Email Management
  • Calendar Management
  • Appointment Scheduling
  • Data Entry
  • Document Preparation
  • File Management

Customer Service

  • Responding to Customer Inquiries
  • Live Chat Support
  • Order Processing
  • Complaint Resolution
  • Follow-Up Services

Telemarketing

  • Outbound Calling
  • Lead Generation
  • Appointment Setting
  • Cold Calling
  • Follow-Up Calls

Social Media Management

  • Content Creation
  • Post Scheduling
  • Social Media Monitoring
  • Audience Engagement
  • Analytics and Reporting

Sales Support

  • CRM Management
  • Sales Pipeline Management
  • Prospect Research
  • Sales Reporting
  • Email Campaigns

E-commerce Support & Technical Support

  • Product Listing
  • Inventory Management
  • Order Processing
  • Return and Refund Management
  • Software Troubleshooting
  • Website Maintenance
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Our PROCESS

CLIENT PROCESS

Assigning agents to their respective roles and tasks

Client Interview

Initial discussion to understand client needs and project requirements.

Selection of Candidates

Screening and shortlisting candidates based on qualifications and fit.

Forwarding Contract to iVoice Upwork

Submitting finalized contracts for processing and formalization.

Training

Preparing selected candidates with the necessary skills and knowledge

Referral to CSM (Team Leader)

Introducing trained agents to the Team Leader for onboarding

Agent Deployment

Assigning agents to their respective roles and tasks
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Testimonials

First impression, our clients

Ivoice transformed our operations by streamlining customer support. Their team’s professionalism and efficiency saved us time and significantly boosted customer satisfaction!

Daniel Clark HealthPlus

Partnering with Ivoice was a game-changer. They helped us scale our operations effortlessly while cutting costs by 30%. Highly recommended!

Jessica Lee StyleFusion

Ivoice brought structure and reliability to our back-office tasks. Their attention to detail and commitment to deadlines gave us peace of mind and better productivity.

Michael Thompson GreenGrocer

Outsourcing our administrative tasks to Ivoice allowed our team to focus on growth strategies. Their expertise and seamless processes have been invaluable.

Emily Clark FashionFlair

Ivoice helped us optimize appointment scheduling and patient communications. Their service improved efficiency and enhanced the experience for our clients.

Kevin Martinez FitLife

Thanks to Ivoice, we now have a dedicated team managing our client inquiries. Their professionalism and quick responses have elevated our customer experience!

Rachel Adams PureBeauty

Level up your BusinessToday

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